My order didn't work out. How do I return or exchange items?
Our goal at The Armoury is for every customer to be satisfied with their online purchase. If for some reason that is not the case, we will happily accept merchandise purchased online for refund or exchange within 10 days of delivery*. If this window has passed, we will still accept merchandise purchased online for store credit or exchange within 20 days of delivery.
The returned merchandise must be free from any condition that would prevent it from being sold as new (including, but not limited to, wear, damage, stain, odor, or alteration). The receipt, packaging, and tags must accompany the returned goods. International customers are responsible for shipping costs associated with returns or exchanges as well as the safety of all the goods until they reach us.**
*Merchandise must be received within 10 days of delivery. Please email us at firstname.lastname@example.org within 10 days of delivery for your return authorization.
**We do not accept returns or exchanges on undergarments, hosiery, swimwear, media (DVDs, magazines, books), and apothecary items. Watches subject to a 15% restocking fee.
Please keep in mind, in-store policies may differ.
How and where do I return my merchandise?
For our domestic shoppers, The Armoury now offers free return shipping. Please email email@example.com for authorization and a digital copy of your free shipping label. Simply add the label to a box and drop if off at your local UPS store.
For all other shoppers, items may be returned to our NYC location using the following address:
168 Duane Street
New York, NY 10013
United States of America
The customer has the right to choose whatever shipping method they would like when returning or exchanging merchandise as long as the return has been authorized within 10 days of delivery for returns or exchanges or within 20 days of delivery for store credit and exchanges.
How long will it take for my return to be processed?
We appreciate your patience while your return or exchange is being processed. Once we have received your item, we are typically able to ship out exchanges within two business days of receipt. If there are any delays in processing your return or exchange we will notify you via phone or email. In the case of a refund, it can take between five and ten business days for a credit to appear on your credit card statement. If you have any questions during this process, don’t hesitate to contact us for an update.